Zoho Desk Knowledge Base

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Zoho desk knowledge base.

Click organize category under the manage kb sub menu. Map your help center to your own domain and make it a true extension of your brand. Hover your mouse pointer on a category and then click the edit icon. Zoho desk s knowledge management software is known for the built in setup of a customizable multi brand help center and a multi lingual knowledge base.

Click the knowledge base kb module. Essential features of our course for bba b com students. Edit the category name. Get your questions answered share your ideas and promote active learning.

Zoho desk is context aware customer service software that helps you put your customers at the heart of the company. The edit category window slides open from the right. Make the following changes to the category. You can rename this category later.

Typically articles can be confined to three states before they are published or. Embed a knowledge base user community and ai capabilities into your website saas product and mobile app to help your customers find answers quickly. Font size full width. Help desk administrators and agents who have profile permissions can create or edit articles in your knowledge base.

Sign up for a free trial. With zoho assist knowledge base you can access solution articles created for addressing various issues which might help you to draw parallel to issues you are experiencing. Click manage kb from the left panel. Welcome to escholars.

You can choose to hide this category from being displayed to your customers in the help. It serves as a platform to manage and share knowledge online in a way that is beneficial for both customers and businesses. Essential features of our class 11th course. Customize your help center completely for each brand you support and set up different knowledge base articles for every brand.

The knowledge base in zoho desk is the information center for your customers to read through the articles and help themselves with their problems. Powered by zoho desk. When you create a new department its associated category will be added to your knowledge base.